Lead & support bots
Structured intake, routing, status updates and escalation to a person.
TELEGRAM BOTS & MINI APPS
Telegram bots built around real workflows
Bots and Mini Apps that qualify leads, serve customers, connect systems and move work forward — with a backend designed for the actual process.
In short: Give customers and teams a fast interface without turning operations into chat chaos.
WHAT WE BUILD
Products within this capability
Catalogues and service flows
Products, requests, bookings and guided multi-step journeys.
Telegram Mini Apps
Mobile-first web interfaces inside Telegram with a secure backend.
Internal workflow bots
Approvals, notifications, reports and role-aware team actions.
AI-assisted assistants
Constrained assistants connected to approved knowledge and business tools.
Integrations
CRM, documented APIs, databases and payment providers where the account and process are confirmed.
WHO IT IS FOR
Where this work fits
- Service businesses handling repeated requests
- Teams coordinating operations in Telegram
- Products needing a lightweight customer surface
- Founders validating a Mini App
DELIVERABLES
What you receive
- Conversation and state-flow map
- Bot or Mini App source code
- Backend and integration adapters
- Deployment, logging and operator documentation
PROCESS
How the work moves
The exact phases adapt to the product, while every phase leaves reviewable evidence.
- 01
Discovery
Goals, users, constraints and the evidence already available.
- 02
Scope
A written boundary, milestones, risks and acceptance criteria.
- 03
Design
Flows, content and a visual system before expensive implementation.
- 04
Build
Production code in reviewable increments with visible progress.
- 05
QA
Functional, mobile, accessibility, security and release checks.
- 06
Launch
Controlled deployment, smoke tests, ownership handoff and rollback.
ENGINEERING
Technology follows the product
Python or TypeScript, Telegram Bot API and Mini Apps, webhooks, databases and documented third-party APIs. Access control and failure recovery are designed with the workflow.
What we check before choosing a stack
Traffic, data, integrations, permissions, SEO requirements, maintenance and infrastructure.
Practical answers
Before we start
Bot or Mini App?
A bot is ideal for short conversational actions. A Mini App fits visual catalogues, dashboards and forms with richer navigation.
Can it connect to our CRM?
Usually, if the CRM provides a suitable API and the required account access is available. We verify the exact capabilities first.
Can an operator take over?
Yes. Human handoff, routing and conversation context can be part of the workflow.
Do you provide hosting?
We can prepare and deploy the service to agreed infrastructure. Ownership and ongoing operating responsibilities are fixed in the scope.
START A PROJECT
Tell us what you want to build
A short description and one contact are enough. Do not send exchange keys, passwords or sensitive data.
Or contact us directly · @vx_ceo